Terms & Conditions
These Terms & Conditions apply to all purchases and use of the website operated by Ashley & Jordan Vancouver.
By accessing our website and placing an order, you agree to the terms outlined below.
For any questions regarding these Terms & Conditions, please contact us via:
info@ashleyjordanvancouver.com
1. Applicability
These Terms & Conditions apply to all offers, orders, purchases, and services provided through Ashley & Jordan Vancouver.
By placing an order on our website, you confirm that you have read, understood, and agreed to these conditions.
2. Product Information
We strive to present all products, descriptions, images, and pricing information as accurately as possible.
However:
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Minor variations in color, sizing, or appearance may occur due to screen settings or manufacturing differences
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Typographical errors, pricing inaccuracies, or product description mistakes may occasionally happen
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Ashley & Jordan Vancouver reserves the right to correct errors or update information at any time without prior notice
3. Orders & Payments
Orders are processed once full payment has been successfully received.
We accept multiple secure payment methods depending on your location, including major credit cards and online payment providers.
Customers are responsible for ensuring that:
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Billing details are accurate
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Payment information is valid
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Shipping details are entered correctly
Ashley & Jordan Vancouver reserves the right to refuse or cancel orders suspected of fraud or unauthorized activity.
4. Processing & Delivery
We carefully process all orders to ensure quality and accuracy.
Estimated Processing Time
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1–3 business days
Estimated Shipping Time
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3–7 business days depending on destination and shipping carrier
Please note:
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Delivery times are estimates and may vary during busy periods, holidays, customs processing, or unforeseen carrier delays
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Orders may be shipped directly from one of our international fulfillment partners
Customers will receive tracking information once the order has been dispatched.
5. Returns & Cancellations
Please refer to our separate Return & Refund Policy for detailed information regarding returns, exchanges, and cancellations.
6. Liability
Ashley & Jordan Vancouver is not liable for:
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Delays caused by shipping carriers, customs, weather conditions, or external circumstances
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Incorrect addresses provided during checkout
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Lost or stolen packages marked as delivered by the shipping carrier
Customers are responsible for reviewing all order details before completing their purchase.
Address changes must be requested within 24 hours after placing an order.
7. Intellectual Property
All website content, including but not limited to:
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Logos
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Product images
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Branding
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Texts
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Graphics
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Website design
is the intellectual property of Ashley & Jordan Vancouver and may not be copied, reproduced, distributed, or used without written permission.
8. Complaints & Customer Support
If you have a complaint or concern regarding your order or experience, please contact our customer support team via:
info@ashleyjordanvancouver.com
We aim to respond to all inquiries within 5 business days.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with applicable international consumer and e-commerce regulations.
Any disputes arising from the use of this website or purchases made through Ashley & Jordan Vancouver shall be handled in accordance with the applicable legal framework.
Contact Information
Ashley & Jordan Vancouver
Email: info@ashleyjordanvancouver.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: 10:00 AM – 4:00 PM