Shipping Policy
At Ashley & Jordan Vancouver, we are committed to delivering your order as smoothly and efficiently as possible. Below you can find all important information regarding our shipping and delivery process.
If you have any questions, please contact us anytime at:
info@ashleyjordanvancouver.com
Order Processing Time
All orders are carefully prepared and processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email containing your tracking information so you can follow your package at every step.
Please note that processing times may be slightly extended during:
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High demand periods
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Seasonal sales
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Holidays or promotional events
Estimated Delivery Time
The average delivery time is approximately 3–7 business days, depending on your location and local shipping carrier.
While we always do our best to ensure timely delivery, shipping times may occasionally be affected by:
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Customs procedures
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Carrier delays
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Weather conditions
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Peak shopping periods
We appreciate your patience and understanding in such situations.
Shipping Origin & Fulfillment
To provide our customers with carefully selected products and efficient fulfillment, orders may be shipped directly from one of our international fulfillment partners.
This allows Ashley & Jordan Vancouver to offer high quality fashion items at competitive prices while maintaining a wide and constantly updated collection.
Depending on your country, customs fees or import duties may occasionally apply and remain the responsibility of the customer.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Delivery destination
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Package weight
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Selected shipping method
Any applicable shipping charges will always be clearly displayed before completing your order.
Delivery Responsibility
Customers are responsible for ensuring that all shipping information is entered correctly at checkout.
Please note:
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Ashley & Jordan Vancouver is not responsible for packages marked as delivered by the shipping carrier
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Incorrect or incomplete shipping addresses may result in delays or lost packages
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Address corrections must be requested within 24 hours after placing an order
We strongly recommend carefully reviewing your shipping details before finalizing your purchase.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
Please allow some time for tracking updates to appear after shipment confirmation.
Contact Information
Ashley & Jordan Vancouver
Email: info@ashleyjordanvancouver.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: 10:00 AM – 4:00 PM